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When it comes to customer service, many times it is the little things that lead to a sale and great customer satisfaction.
Cake decorators compete on a lot of different levels, including price, design capabilities and convenience of location. But in today’s rush-rush world, perhaps the most important factor that potential customers use to determine to whom they give their business to, is good ol’ fashioned service.
A satisfied customer is the source of the best type of advertising; word of mouth. As a result, your customer service can have positive effects on your business, bringing in new customers who are looking for a better experience than what your competitors provide.
What constitutes good service?
A friendly greeting starts the transaction off on the right foot. Better is being able to address a customer by name, implying personalized service. Even surly customers can be disarmed if you “kill them with kindness”
Common courtesy isn’t so common these days, so a hearty greeting goes a long way toward reinforcing the image of good service, it has also been our culture to practice a good send off as well. It always makes a good impression on a customer as well. Not only does a “thank you” reassure customers that you value them, something as simple as walking them to the door, or assisting them to their car, can demonstrate a higher level of service.
Do this and whoever you serve, will always want to come back for me...
When it comes to customer service, many times it is the little things that lead to a sale and great customer satisfaction.
Cake decorators compete on a lot of different levels, including price, design capabilities and convenience of location. But in today’s rush-rush world, perhaps the most important factor that potential customers use to determine to whom they give their business to, is good ol’ fashioned service.A satisfied customer is the source of the best type of advertising; word of mouth. As a result, your customer service can have positive effects on your business, bringing in new customers who are looking for a better experience than what your competitors provide.
What constitutes good service?
A friendly greeting starts the transaction off on the right foot. Better is being able to address a customer by name, implying personalized service. Even surly customers can be disarmed if you “kill them with kindness”
Common courtesy isn’t so common these days, so a hearty greeting goes a long way toward reinforcing the image of good service, it has also been our culture to practice a good send off as well. It always makes a good impression on a customer as well. Not only does a “thank you” reassure customers that you value them, something as simple as walking them to the door, or assisting them to their car, can demonstrate a higher level of service.
Do this and whoever you serve, will always want to come back for me...
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